Crazytime History FAQ – all your questions answered here

To open an account on Crazytime History, you must be at least 18 years old. A national ID card or passport may be required for age verification.

No. Only one account is permitted per person. Creating multiple accounts will result in all of them being closed, and any balance may be forfeited.

To change your email, please contact support. Your username cannot be changed once it has been set. However, all other profile details can be updated at any time.

KYC (Know Your Customer) is the identity verification process. It is required when making a withdrawal or after winning a large amount, and it helps keep your account secure. Simply upload a photo of your NID or passport to complete it.

Yes, you can request to deactivate or close your account at any time. Email support to do so. If you have a remaining balance, please withdraw it first.

On the login page Click the "Forgot password?" link. A reset link will be sent to your registered email or mobile number. The link remains valid for 15 minutes.

Go to your profile settings and update your mobile number. An OTP will be sent to the new number, and the change will be confirmed once verified.

Deposits on Crazytime History can be made via Mobile Pay, Nagad, Rocket, Upay, and bank transfer. All methods are credited instantly.

The minimum deposit amount is ৳100. Limits may vary depending on the payment method. For more details, In the Help Center contact us.

Withdrawals are typically processed within 15 minutes to 24 hours. Mobile Pay and Nagad are usually the fastest. KYC verification may be required for your first withdrawal.

The minimum withdrawal is ৳500. The maximum daily withdrawal limit varies by account level — VIP members can withdraw higher amounts. Check your profile for full details.

Refresh the page and wait 5–10 minutes. If it still doesn't appear, contact support with your transaction reference number. Issues are typically resolved within 30 minutes.

Crazytime History does not charge any withdrawal fees. However, your mobile banking provider may apply a small transaction charge as per their own policy.

No. Bonus funds can only be withdrawn after meeting the specified wagering requirements. Each bonus carries its own terms — check the bonus offer details for more information.

Contact support as soon as possible. Cancellation may be possible before the transaction is completed. Once processed, a reversal is unlikely.

The welcome bonus is credited automatically when you make your first deposit on a new account. The bonus amount depends on the size of your first deposit. For details, On the voucher page See details.

The wagering requirement specifies how much you need to bet before a bonus can be withdrawn. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place ৳10,000 in bets.

Select the "Use Free Bet" option on your bet slip. Free bets have a limited validity period, so use them promptly. Winnings from free bets can be withdrawn directly.

Reload bonuses are offered on specific days or on a weekly basis. Keep email notifications turned on for offers and On the voucher page Check regularly.

You'll receive a percentage of your net losses back over a given period. Cashback is generally credited on Mondays and can be withdrawn directly — no wagering requirements apply.

Look for the "Promo Code" or "Bonus Code" field on the deposit form and enter your code there. There is also an option to enter a code during registration.

Expired bonuses are cancelled automatically. For new offers, Voucher Page Check back regularly or ask support.

You can bet on over 30 sports, including cricket, football, tennis, badminton, and volleyball. Plus Popular Games Live Casino games are also available in this section.

Live betting means placing bets in real-time while a match is in progress. Odds change every moment. On the betting page Go there to view live matches and place bets on your preferred events.

In most cases, bets cannot be cancelled once placed. However, where a "Cash Out" option is available, you can settle your bet before the match ends. This depends on the current odds situation.

If a match or event is cancelled, your stake will be fully refunded. This is usually credited back to your balance within 24 hours.

Yes, odds in live betting change in real time. Whatever odds are displayed at the moment you place your bet will be the final odds. For pre-match bets, odds generally remain fixed.

An accumulator bet combines the outcomes of multiple matches into a single bet. Win all of them and you take home a big payout — but lose just one and the entire bet is lost. Higher risk, higher reward.

On the jackpot page Go to slots or jackpot games and pick one. Hit the required combination and you win the jackpot. Every spin gives you a chance to win.

Yes. Crazytime History uses advanced SSL encryption. Your information is never sold or shared with third parties. For more details, in the Privacy Policy See details.

Go to the "Security" section in your profile settings and enable two-step verification. An OTP will be sent to your mobile every time you log in, keeping your account significantly more secure.

Change your password immediately and notify support. Log out of all devices. We will temporarily lock your account and investigate.

Always access crazytimehistory.ws by typing the address directly into your browser. Do not log in through unfamiliar links or emails. We will never ask for your password by email.

You can request data deletion along with your account closure request. Where legal obligations apply, certain data may need to be retained for a specified period. For more details, in the Privacy Policy See details.

In the Help Center You can reach us via Live Chat, email, or phone. Live Chat has the fastest response time. Email: [email protected].

Yes, our support team is fully available in Bangla. Bangla-speaking agents are on hand 24 hours a day, 7 days a week.

First, raise the issue with support. If it remains unresolved, fill out the formal complaint form. We aim to respond within 48 hours.

Live chat typically responds within 2–5 minutes. Email support may take 2–6 hours. For urgent matters, always use live chat.

on the Responsible Gambling page Find information on deposit limits, self-exclusion, and cooling-off periods. If you feel you have a problem, reach out to support — we're here to help.