Whether it's account setup, payments, bonuses, or games, we're always here to help.
Select the category below that best describes your issue
Everything about opening an account, login issues, password resets, and verification.
How to deposit and withdraw via Mobile Pay, Nagad, and Rocket – limits, methods, and troubleshooting.
How to claim your welcome bonus, free bets, cashback, and VIP rewards.
Game rules, betting limits, live game issues, and result disputes.
Account security, identity verification, limit settings, and account closure.
Help with downloading, installing, and login issues on the Android and iOS apps.
Everything you need to know about earning VIP points, leveling up, and claiming exclusive rewards.
Set your own limits, take a break, and find helpline information.
Reach us through any channel – support is always available in Bangla
The fastest way to get help. Click the chat button in the bottom-right corner on any page of the site.
For detailed issues, send us an email. You'll typically get a reply within 1–3 hours.
Join our official Telegram channel for updates and support.
For urgent issues, message us on WhatsApp. Expect a fast response in Bangla.
Making a deposit at Crazytime History is quick and easy. Just follow the steps below:
Log in with your mobile number and password.
Go to the deposit option from your dashboard or navigation bar.
Choose whichever works for you – Mobile Pay, Nagad, or Rocket.
Deposits start from as low as ৳100. Confirm with your OTP.
Your balance is credited within seconds of a successful transaction.
Cash out your winnings fast – withdrawals at Crazytime History are simple and speedy.
Go to the withdrawal section from your dashboard.
Confirm your Mobile Pay, Nagad, or Rocket number.
The minimum withdrawal amount is ৳500. You cannot enter an amount exceeding your available balance.
Click the confirm button and enter your OTP.
Most withdrawals are completed within 15 minutes.
Common issues Crazytime History users face – and straightforward solutions
Forgot your password? Click the "Forgot Password" button on the login page. An OTP will be sent to your registered mobile number – use it to set a new password.
Change mobile number? Contact the support team. After identity verification, your account will be updated within 3 business days.
Account temporarily locked? This usually happens after too many incorrect password attempts. Your account will unlock automatically after 24 hours.
Why is KYC verification required? For larger withdrawals, a photo of your National ID or passport may be required. This is to keep your account secure.
Deposit not received? If money was deducted from your Mobile Pay or Nagad but your balance wasn't credited, contact us via live chat with your transaction ID.
Haven't received your bonus? The bonus should be added automatically on your first deposit after registration. If it isn't, reach out to support.
Withdrawal stuck? Without KYC verification, large withdrawals may be held. Submitting your documents will resolve this quickly.
How is rollover calculated? Bonus amount × rollover multiplier = total betting required. For example, a ৳1,000 bonus at 5x means you need to place ৳5,000 in bets.
Issues come up on any online platform. Login problems, deposit failures, bonuses not showing up – these small hiccups happen to almost everyone at some point. Crazytime History's Help Center was built for exactly this reason – so you can find quick solutions to any issue and keep enjoying without interruption.
At Crazytime History, our support team operates entirely in Bangla. This is something we take very seriously. Many players in Bangladesh feel hesitant to explain their issues in English – at Crazytime History, there's no need to. Describe your problem in your mother tongue and get your solution in your mother tongue.
Live Chat is our most popular support channel. You'll find the chat icon in the bottom-right corner of any page on the site. Click it and you'll be connected to a Bangla-speaking agent right away. First response typically takes under 3 minutes – even at 3 AM, the same quality of service is maintained.
Email support is ideal if you'd like to describe your issue in detail or attach screenshots. You'll usually get a thorough response within 1 to 3 hours. For more complex cases it may take a little longer, but Crazytime History always sees every issue through to resolution.
Payment issues are the most common. A particularly frequent one is money being deducted from Mobile Pay or Nagad but not appearing in your account. There's no need to worry – just share your transaction reference number with support. Our finance team will investigate and resolve it within 2 hours.
Bonus questions are also common. The terms around welcome bonuses, reload bonuses, or free bets can sometimes feel confusing. The Crazytime History Help Center has a full breakdown of every bonus – including how rollover is calculated and how long you have to use it.
Responsible gaming is also a priority at the Crazytime History Help Center. If you feel you're playing too much, you can set your own limits – daily, weekly, or monthly deposit caps. You can also take a temporary break whenever you need one. These features are completely free and take effect immediately.
Above all, Crazytime History believes that truly great support isn't just about fixing problems – it's about being there like a trusted friend. That's why our support team is always patient, respectful, and genuinely helpful. Feel free to ask us anything, anytime.
The most frequently asked questions, all in one place